Privacy Policy

First Idea Family Day Care Services is committed to up-keeping the integrity, security and confidentiality of your personal information. We are proud of our privacy policies which dictate our responsibilities in collecting and processing information gathered from our customers.

We strictly adhere to the Australian Privacy Principles (APPs) enclosed in the Privacy Act 1988 (Cth) (the Privacy Act). The way we collect, store, secure, use, disclose and dispose your personal information is governed by the NPPs.

You can obtain a copy of APPs from – the website of The Office of the Australian Information Commissioner.

What Is Personal Information?

Personal information is defined as any information that would recognise a particular individual or information that is directly related to an individual.

What Personal Information Do We Collect?

We collect personal information about you and your child to serve you better. Personal details that we collect include

  • Name
  • Address
  • Email address
  • Phone number
  • Facsimile number
  • Age of your child

From Where Do We Collect Your Personal Data?

We obtain personal information in several ways, including confidential enrolment records, interviews, by telephone, by email, from media & publications, via our website, from cookies, third parties and other publicly available sources.

Why Do We Collect Your Personal Information?

We gather your personal information to provide our services to you, provide information to our clients and for marketing purposes. We may also use your personal data in circumstances where you would expect such use. If you would like to unsubscribe from our marketing and mailing lists, you can intimate us in writing.

When we collect your personal data, we will explain to you why we are gathering the information, where and how they will be used.

Sensitive Information:

According to the Privacy Act, sensitive information is defined as the information about an individual’s ethnic or racial origin, philosophical or religious beliefs, membership of a political party, political opinions, criminal record, health information and membership of a union or any other professional body.

Where And How Do We Use Sensitive Information?

We will use the sensitive information only

  • For the main purpose for which it was gathered.
  • For other purposes that are directly relevant to the main purpose
  • When required or where authorised by law.

*We never use sensitive information without your consent!

When Do We Collect Personal Data From Third Parties?

We will only collect your personal information from you, but in some situations, we could collect them from third parties. In such cases, we will take required steps to make certain that you are informed of the information provided to us by the third parties. We ensure that the information collected will be stored securely and will be happy to discuss the reason for collecting them from third parties.

Disclosure Of Personal Information:

We will disclose your personal information only for the primary purpose it was collected or for related secondary purposes.  Other circumstances include

  • Third party service providers where you have approved for the use or disclosure of information
  • Where required and authorised by law.

Other than the purposes dictated above, we do not trade, sell, give away or disclose your personal information to anyone.

Security of Personal Information:

We continue to adopt security measures with a keen intention of protecting your personal information held by us. We take required steps to restrict unauthorised use, distribution, disclosure, modification or loss of your personal information.

How Long Do We Hold Your Personal Information?

We will only retain your personal information until we have a purpose to do so. When your data is no longer needed, we will take appropriate steps to permanently destroy or de-personalise the information. However, we may store some of the personal details of our clients for a minimum of 7 years for legal requirements.

How Can You Access to Your Personal Information?

You are entitled to access, amend, update or correct your personal information held by us, but there are certain exceptions. Also we want you to make a written request to access your personal information.

First Idea Family Day Care Services will not charge any fee to provide you access to your personal information, but you may be charged administrative fee for issuing a copy of your personal data.

To ensure the safety and security of your personal information, you are required to produce identification before we release your requested information.

Let’s Maintain The Quality Of Your Personal Information!

We want your personal information to be up to date. That’s why we take necessary measures to ensure that your personal information, complete, precise and up to date. If you observe that your information is inaccurate, please do inform us as soon as possible so that we can make changes and update the records and continue to provide the best services possible.

Policy Update:

First Idea Family Day Care will amend and update our privacy policy on a regular basis, so we want you to go through our privacy statements periodically.

Privacy Policy Questions and Enquiries:

If you have any questions or have complaints about our privacy policy statements, we invite you to contact us and convey your suggestions at

Address: 94, Doveton Avenue, Eumemmerring, Vic-3177


Phone No: 03 9793 9502

Get In Touch